Last updated: September 18, 2026
In short: if your cactus arrives faulty, damaged or wrong, tell us within 48 hours of delivery and we’ll replace it or refund you in full, including delivery. If you change your mind, you can return unused items within 7 days of delivery.
Cancelling an order
You can cancel your order at any time before we send it out. Email contact@wiggledoo.com with your order number and we’ll refund you in full. Once your order has been sent, you can return it as described below.
Faulty, damaged or wrong items
If your order arrives faulty, damaged or not what you ordered:
- Email contact@wiggledoo.com within 48 hours of delivery.
- Include your order number, a short description of the problem, and a photo or short video.
- We’ll replace the item or refund you in full, including the delivery fee. We’ll also cover the cost of sending it back.
Tip: if your cactus won’t sing, dance or light up, try a fresh set of AA batteries first. Low batteries cause most of these problems.
Changed your mind?
You can return items within 7 days of delivery if they are:
- unused and in the same condition you received them
- in the original packaging
- complete, with all parts included
You pay the cost of sending the item back, and the original delivery fee isn’t refunded.
Items we can’t take back
- Items that have been used, damaged after delivery, or have parts missing.
- Items returned without their original packaging.
- Change-of-mind returns requested more than 7 days after delivery.
How to start a return
- Email contact@wiggledoo.com with your order number and the reason for the return.
- We’ll reply within 2 business days with the return address and instructions.
- Pack the item securely and send it back. Keep proof of postage until your refund arrives.
Please don’t send items back without contacting us first, as we can’t process returns we aren’t expecting.
Refunds
We check returned items within 5 business days of receiving them and let you know whether your refund is approved. Approved refunds go back to the payment method you used, through our payment provider, Bachs. Depending on your bank, it can take a further 5 to 10 business days for the money to show in your account.
If you used a discount code, we refund the amount you actually paid.
Exchanges
To swap an item for something else, return it for a refund and place a new order.
Your legal rights
This policy doesn’t affect your rights under Nigerian consumer protection law, including the Federal Competition and Consumer Protection Act 2018.
Questions
If you have any questions about returns or refunds, email contact@wiggledoo.com or use our Contact page.